Terms & Conditions
Last Updated: June 2026
Welcome to Fish 'O' Fish. These Terms & Conditions govern your access to and use of our website, mobile applications, products, and services.
By accessing our website, creating an account, placing an order, or using any of our services, you agree to comply with and be bound by these Terms & Conditions.
If you do not agree with any part of these Terms & Conditions, please discontinue use of our website and services.
1. About Fish 'O' Fish
Fish 'O' Fish is a seafood retail and home delivery business offering fresh fish, shellfish, frozen seafood, and related products through physical stores, online platforms, and delivery services.
Our services are currently focused on Chennai and may expand to additional locations in the future.
2. Eligibility
By using this website, you confirm that:
- You are legally capable of entering into binding agreements.
- You will provide accurate and complete information.
- You will use the website only for lawful purposes.
3. Products & Availability
All products displayed on our website are subject to availability.
Seafood is a natural product and may vary in:
- Size
- Weight
- Colour
- Texture
- Appearance
Images displayed on the website are intended for illustration purposes and actual products may differ based on seasonal availability and sourcing conditions.
Fish 'O' Fish reserves the right to modify, discontinue, substitute, or limit product availability without prior notice.
4. Pricing
All prices displayed on the website are subject to change without notice.
While we strive to ensure pricing accuracy, errors may occasionally occur. In such situations, Fish 'O' Fish reserves the right to cancel or revise affected orders.
Applicable taxes, delivery charges, and other fees may be added during checkout where applicable.
5. Orders
Submitting an order does not guarantee acceptance.
Fish 'O' Fish reserves the right to:
- Accept or reject orders
- Limit quantities purchased
- Request additional verification
- Cancel suspicious or fraudulent transactions
Customers will be notified where reasonably possible if an order cannot be fulfilled.
6. Payments
Payments may be accepted through various approved payment methods available on our website.
By submitting payment information, you represent that you are authorized to use the selected payment method.
Fish 'O' Fish does not store complete payment card information unless specifically stated otherwise.
7. Delivery Services
Delivery availability depends on service location, weather conditions, product availability, operational constraints, and other factors.
Estimated delivery times are provided for convenience and should not be interpreted as guaranteed delivery commitments.
Customers are responsible for providing accurate delivery information.
Fish 'O' Fish shall not be responsible for delays resulting from:
- Incorrect addresses
- Customer unavailability
- Traffic conditions
- Weather events
- Force majeure circumstances
8. Fresh Seafood Disclaimer
Seafood products are perishable in nature.
Customers are encouraged to inspect products upon delivery and store them appropriately according to recommended food safety practices.
Fish 'O' Fish cannot guarantee product quality if products are improperly stored after delivery or collection.
9. Returns, Refunds & Replacements
Due to the perishable nature of seafood products, returns may not be accepted except where required by law or where products are proven to be defective, damaged, or incorrectly supplied.
Requests regarding quality concerns should be reported promptly after delivery together with supporting information where applicable.
Any approved refunds, credits, or replacements shall be processed at the sole discretion of Fish 'O' Fish and in accordance with applicable laws.
10. Customer Responsibilities
Customers agree:
- To provide accurate account information
- Not to misuse the website
- Not to attempt unauthorized access to systems
- Not to interfere with website operations
- Not to engage in fraudulent activities
11. Intellectual Property
All content available on this website including:
- Logos
- Product descriptions
- Text
- Images
- Graphics
- Design elements
- Software components
are the property of Fish 'O' Fish or its licensors and are protected by applicable intellectual property laws.
No material may be copied, reproduced, distributed, modified, published, or reused without prior written permission.
12. Third-Party Services
Our website may contain links to third-party websites, payment providers, maps, analytics services, social media platforms, or embedded content.
Fish 'O' Fish is not responsible for the content, policies, or practices of third-party services.
13. Limitation of Liability
To the maximum extent permitted by law, Fish 'O' Fish shall not be liable for:
- Indirect damages
- Incidental damages
- Consequential damages
- Loss of profits
- Loss of data
- Business interruption
arising from the use of our website, products, or services.
14. Website Availability
While we strive to maintain uninterrupted website access, Fish 'O' Fish does not guarantee that the website will always be available, secure, error-free, or free from viruses and other harmful components.
15. Indemnification
You agree to indemnify and hold harmless Fish 'O' Fish, its employees, directors, partners, affiliates, and service providers from any claims, liabilities, losses, damages, costs, or expenses arising from your use of the website or violation of these Terms & Conditions.
16. Force Majeure
Fish 'O' Fish shall not be liable for delays or failures resulting from events beyond reasonable control including natural disasters, floods, pandemics, labour disputes, transportation disruptions, internet outages, government actions, or cyber incidents.
17. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time.
Updated versions will be posted on this page and become effective upon publication.
18. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts having jurisdiction over Chennai, Tamil Nadu.
19. Contact Us
For questions regarding these Terms & Conditions, please contact:
Fish 'O' Fish
Email: [email protected]
Website: www.fishofish.in