Returns & Refunds Policy
Last Updated: June 2026
At Fish 'O' Fish, customer satisfaction and product quality are our top priorities. We take great care in sourcing, handling, packing, and delivering fresh seafood products.
Due to the highly perishable nature of seafood products, our Returns & Refunds Policy differs from that of non-perishable retail goods. Please read the following policy carefully before placing an order.
1. General Policy
Fresh seafood, frozen seafood, shellfish, prawns, crabs, squid, and other perishable food products are generally not eligible for return once delivered.
For food safety, hygiene, and quality control reasons, Fish 'O' Fish cannot accept the return of seafood products that have been delivered and accepted by the customer except in circumstances described below.
2. Eligible Refund or Replacement Situations
A refund, replacement, store credit, or other suitable resolution may be considered if:
- The wrong product was delivered.
- The product was missing from the order.
- The product arrived damaged during delivery.
- The product was delivered in an unusable condition.
- A verified quality issue existed at the time of delivery.
- An approved order could not be fulfilled after payment was received.
Any resolution will be subject to verification by Fish 'O' Fish.
3. Reporting Issues
Customers must inspect products immediately upon delivery.
If there is a concern regarding quality, freshness, damage, incorrect products, or missing items, customers should contact Fish 'O' Fish as soon as possible.
To help us investigate efficiently, customers may be asked to provide:
- Order number
- Photographs of the product
- Description of the issue
- Supporting information requested by our team
Failure to report issues within a reasonable period after delivery may affect eligibility for refunds or replacements.
4. Non-Refundable Situations
Refunds or replacements may not be available in situations including but not limited to:
- Change of mind after delivery.
- Personal taste preferences.
- Improper storage after delivery.
- Customer unavailable at delivery location.
- Incorrect delivery information provided by customer.
- Minor variations in size, weight, colour, texture, or appearance of natural seafood products.
- Issues reported after products have been consumed, processed, or substantially used.
5. Natural Product Variations
Seafood is a natural product and may vary based on season, source, species, and availability.
Variations in:
- Size
- Weight
- Colour
- Shape
- Texture
- Appearance
are normal and do not constitute product defects.
6. Order Cancellations
Orders may be cancelled before processing or dispatch, subject to operational feasibility.
Once seafood products have been processed, packed, prepared, or dispatched for delivery, cancellation requests may no longer be accepted.
Fish 'O' Fish reserves the right to refuse cancellation requests after order processing has commenced.
7. Refund Processing
Where a refund is approved, Fish 'O' Fish may issue:
- Original payment refund
- Store credit
- Replacement product
- Partial refund where appropriate
Approved refunds may require several business days to appear depending on payment provider processing times.
8. Failed Deliveries
Customers are responsible for ensuring that:
- Delivery address is accurate.
- Contact details are correct.
- Someone is available to receive the order.
Fish 'O' Fish may not be able to provide refunds for failed deliveries caused by incorrect information or customer unavailability.
9. Fish 'O' Fish Rights
Fish 'O' Fish reserves the right to:
- Investigate all refund and replacement requests.
- Request supporting evidence.
- Approve or reject claims based on available information.
- Limit or refuse repeated abuse of refund policies.
- Offer alternative resolutions where appropriate.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Fish 'O' Fish shall not be liable for indirect, incidental, consequential, or special damages arising from the purchase, delivery, storage, handling, or consumption of seafood products.
11. Policy Updates
Fish 'O' Fish reserves the right to modify this Returns & Refunds Policy at any time.
Updated versions will be published on this page and become effective immediately upon posting.
12. Contact Us
For assistance regarding returns, replacements, cancellations, or refunds, please contact:
Fish 'O' Fish
Email: [email protected]
Website: www.fishofish.in